Policies

COVID Policy

AJFF requires all participants to follow the Covid rules of the venue, which may change based upon the current stage declaration.   Furthermore, all participants should follow the City of Austin Covid guidelines (https://www.austintexas.gov/page/covid-19-risk-based-guidelines). We highly encourage patrons to wear masks at all times when not eating or drinking and to practice social distancing from others.

Galaxy theater:  https://www.galaxytheatres.com/movie-theater/austin/health-and-safety

Congregation Agudas Achim (Nov. 2nd event only): https://theaustinsynagogue.org/

DISABILITY ACCOMMODATIONS

Festival venues are wheelchair accessible. If you require accessible or companion seating, or other accessibility services, please contact the box office in advance by emailing info@austinjff.org so that we can ensure your needs are met.  

Festival films do not have assisted listening/viewing support.  We do not provide connections to sound boards, American Sign Language interpreting during film screenings, or any personal or individually prescribed devices, such as wheelchairs or hearing aids.

ADMISSION/SEATING POLICY

There are 4 categories of festival participants.   Festival members receive either All Access Film Passes or Combo Passes and should follow the instructions for Passholders below.

  1. Presenter/Premium Members and their guest ticketholders will be admitted first to screenings of their sponsored films, provided they arrive at least 25 minutes before showtime and identify themselves to the usher at the door of the appropriate screen.
  2. Passholders (which includes all current Festival Members) who arrive at least 20 minutes before showtime should get in the early access line and will be admitted AFTER any screening sponsor parties, but before everyone else.   Passholders arriving less than 20 minutes before showtime will be required to join the general admission line behind any ticket holders currently queuing up.
  3. Regular ticket holders will line up in the general admission line.  They will be admitted on a first come, first served basis after screening sponsor parties and those in the early access line have been admitted.  
    Note: Entry is not guaranteed with in-person tickets. There is a slight chance that an individual screening may be over-subscribed. Early arriving All Access Festival Passholders have entry priority. If a screening fills up before you are able to enter the theater, you will be offered the option of having your ticket exchanged to watch the film online, or for a ticket to another film, or a refund. Special events have extra seating capacity and a very low likelihood of selling out.
  4. If rush tickets are offered for a screening, rush tickets holders will be the last to be admitted if there is available seating remaining after all others have been admitted.

Please do not leave empty seats in the middle of the row; last minute seating is less disruptive to the audience if empty seats are available close to the aisles. Seats cannot be saved. Due to venue fire codes, sitting in the aisles or standing at the back of the venue is not permitted.

All cinema areas will be cleared following each screening.

Film run times, as listed on the AJFF website, represent the best current information. Run times are approximate and don’t include time for intros or Q&As. Screenings and schedules are subject to change without notice. Check the AJFF website for the most up-to-date information.

REFUND POLICY

Tickets and passes are non-refundable, but may be transferred to another person. Passes may only be transferred before the festival begins on November 11. Physical tickets may only be transferred before the ticketed event begins. Transfer requests should be sent as early as possible to boxoffice@austinjff.org including your name and email address, the order number, and the name and email address of the person the ticket should be transferred to. If you have printed your tickets, you can simply give the printed ticket to the other person without transferring names.

CODE OF CONDUCT

Austin Jewish Film Festival (AJFF) prides itself on being a welcoming and inclusive environment for all voices. The Festival is committed to providing a harassment-free experience to registrants of all genders, races, sexual orientations, ages, ethnicities, physical orientations, and religions.

AJFF reserves the right to revoke Badges, Passes, Tickets, and Festival privileges, without notice or refund, especially in regard to any threatening, discriminatory, or disrespectful behavior. This may include, but is not limited to: physical or verbal abuse or misconduct; sexual assault or unwanted sexual attention; violations of the law; stalking or bullying; inappropriate disruptions at Festival events; and any other targeted or derogatory language, gestures, or actions that cause offense to another AJFF registrant.

If you notice violations of this Code of Conduct, you can alert on-site staff or email info@austinjff.org.   Emergencies and infringements of the law should be reported to local law enforcement by dialing 911. Badges, Passes, and Tickets are the property of AJFF and can be revoked at any time, for any reason, at its sole discretion and without liability to AJFF.

IMAGE RELEASE

By using a ticket to enter a Festival venue, the ticket holder agrees to being photographed, filmed, or recorded in the event venue, and to the publication, reproduction, sales use, distribution, and broadcast of all photographs, video, or other recordings of the ticket holder’s voice or likeness without further notice or compensation in any publicity, advertisement, or other publication carried out by, or on behalf of, AJFF in perpetuity in any manner and media whatsoever, including print, broadcast, or digital.

RECORDING

Cameras and recording devices are strictly prohibited during screenings. Screenings will be monitored for unauthorized recording. It is illegal to make a copy of a film or part of a film without permission of the copyright owner. AJFF reserves the right to undertake anti-piracy measures and eject any person who is recording or photographing without authorization from AJFF, and to report any unauthorized recording to law enforcement, which may subject that person to criminal and civil liability.

AJFF reserves the right to film or record its events and activities for its own purposes. All electronic devices must be silenced and stowed away during public screenings. Bags are subject to inspection.

RELEASE OF LIABILITY

By using a pass or ticket to attend Festival screenings and events, the user waives and releases AJFF from all claims he/she/they may have against AJFF for any loss, damage, injury, liability, or expense he/she/they may suffer, arising from his/her/their presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage, or death.

QUESTIONS

For further information or questions, contact the AJFF at info@austinjff.org.

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