Policies

VIRTUAL EVENTS

TICKETS, and REFUNDS

Each event in the Virtual Festival requires a ticket. For Virtual Festival Pass holders, this ticket is free and can be accessed in the same manner as those who pay for individual tickets. Tickets and passes cannot be refunded once used to access films, no matter how briefly. Each ticket is good for a single watch of a film within a 48-hour period.

WATCHING PERIOD

Virtual films offered for viewing during the festival will be available online only for the duration of the festival week. You may start a film at any time during the festival week, but once you begin to watch a film, you MUST complete watching it within 48 hours., so be sure to finish watching the film within 48 hours after you click “Play.” There are no refunds for any unused tickets or passes at the end of the festival.

Note: This is a licensing requirement imposed upon us by the film distributors. Many other festivals limit this watch period to 24 hours or less.

NO TICKET SHARING

Each Virtual ticket is for a single viewing by the ticket purchaser. Tickets may not be shared with others, and attempting to do so may block you from watching the film.

QUESTIONS

For further information or questions, contact AJFF at info@austinjff.org.

DRIVE-IN EVENTS

ARRIVAL TIME

Festivalgoers must arrive no later than the designated event arrival time shown on the ticket, which is significantly earlier than the show time. It takes quite a while to get all cars through security and properly in place for the event. Unfortunately, latecomers may not be admitted, and there are no refunds for late arrivals.

CANCELATION and REFUNDS

Drive-in tickets are refundable only if cancelled at least one week prior to the event. There are limited drive-in slots available, and we anticipate each drive-in event to sell out quickly.

SECURITY

AJFF screenings are monitored with the assistance of Austin Police Department officers and other security staff. Drive-in events require extra security, which is one reason there is a specific earlier event arrival time. AJFF reserves the right to refuse entry or escort disruptive attendees from the venue at any time. AJFF also reserves the right to search all vehicles and the personal belongings of any attendees inside the venue. Guns, knives, explosives, or other weapons are NOT allowed at AJFF events. Furthermore, all attendees must comply with any additional regulations the venue may impose.

CAR LOCATION

Although there are no reserved spots at drive-in events, we will position vehicles to maximize everyone’s movie experience. When you enter the drive-in theater, you’ll be directed to a specific location. You must follow the usher’s directions and park where you’re directed. Larger vehicles will be placed at the back or side of the venue, so they don’t block the view from smaller cars.

Once you park your vehicle, please turn off the engine. You must stay in the assigned spot with the engine off for the duration of the event. At the conclusion of the program, the ushers will direct you to start your vehicle. Please follow their directions for exiting the venue.

EVENT REGULATIONS

For your safety and the safety of others, we ask that you don’t leave your vehicle without approval. We do this not only to ensure that bathroom stalls are free. so you don’t have to wait in line, but also to ensure your safety when moving about the venue. Exact procedure and other event regulations will be provided to everyone upon arrival.

Just as in movie theaters, all cell phones and other screen devices inside the venue must be turned OFF at the start of the film program. Please do not text or check devices during the film — their lit screens are distracting to others. The use of cameras or recording devices of any kind is strictly prohibited and is a violation of copyright law.

Attendees must comply with all directions from event staff.

Please take all personal belongings and litter with you as you exit the venue. AJFF is not responsible for personal items left behind.

QUESTIONS

For further information or questions, contact AJFF at info@austinjff.org.

CODE OF CONDUCT

The Austin Jewish Film Festival (AJFF) prides itself as being an inclusive, safe space where filmmakers and film fans come together to enjoy films and events—no matter who you are, or how you look.

AJFF should be a platform for thought-provoking conversations, inspiring networking, and life-long friendships. To that end, all attendees, staff, filmmakers, sponsors, and volunteers at Austin Jewish Film Festival are required to comply with the following code of conduct leading up to and throughout the entire event.  There is a NO STRIKE POLICY for violations of this Code of Conduct. Anyone not complying with the Code of Conduct may have their tickets and/or FESTIVAL BADGE confiscated immediately WITHOUT REFUND at the sole discretion of AJFF Festival staff. The Austin Jewish Film Festival also reserves the right to ban the violator from future events. This code exists to ensure a safe environment for all Austin Jewish Film Festival participants and attendees.
The Austin Jewish Film Festival is dedicated to providing a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, age, physical appearance, race, or ethnicity. This applies to all in-person and online/email interactions between participants and attendees.

Harassment will not be tolerated in any form, in person or online.

Harassment includes, but is not limited to: offensive verbal or online comments related to gender, gender identity and expression, sexual orientation, disability, age, physical appearance, race, or ethnicity, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of films, Q&As, or other events, inappropriate physical contact, and unwelcome sexual attention or advances, physical or verbal, publicly or through online communication channels.

Please use common sense and common courtesy. If a person tells you, “No,” your business with them is done. If they ask you to, “Stop,” then stop. “Go away,” always means go away, and attire is NEVER an invitation or consent. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of AJFF staff immediately. The Austin Jewish Film Festival staff can be identified by their “Staff” T-shirts. You may also always reach us by email. Feel free to contact the director of the Austin Jewish Film Festival, David Finkel at (info@austinjff.org). Austin Jewish Film Festival staff members are happy to help participants contact local law enforcement, to escort them to their vehicle, or otherwise assist those experiencing harassment to ensure their safety for the duration of the festival. We value your attendance, and we want everyone to enjoy all that the Austin Jewish Film Festival has to offer.

There will be no exceptions to this established Code of Conduct.

QUESTIONS

For further information or questions, contact the AJFF at info@austinjff.org.